WA State Health Care Aughority School Employee Benefits Boards
METLIFE GROUP AND SUPPLEMENTAL BENEFITS
Log into MetLife to declare your beneficiaries and purchase supplemental life and AD&D coverage. Any supplemental coverage will be processed as a direct bill coming from MetLife.
All benefit eligible employees recieve $35,000 in life insurance coverage and $5,000 in AD&D coverage.
SUPPLEMENTAL LIFE AND AD&D BILLING INFORMATION
Direct Billing Process
On the 17th of each month, MetLife will generate a Supplemental Life and AD&D Direct Bill that will be sent to employees’ physical mailing address. The due date is 21 days after the bill is sent. Any past due/unpaid premiums will be added to the subsequent billing statement – if past due premiums are not paid within 21 days of the second bill, there may be a lapse in coverage.
Employees participating in Supplemental Life and AD&D will default to a monthly billing cycle, however, they may call MetLife to request a different billing frequency.
The available frequencies are:
Direct Billing Payment Options
Employees participating in Supplemental Life and AD&D have the following payment options available:
Check – employees can mail a check to MetLife along with the payment stub included in the Direct Bill statement
Electronic Lockbox – employees can work with their financial institution (ex: Bank, Credit Union) to have payment remitted electronically to MetLife
EFT (Electronic Funds Transfer) – employees can provide bank account information to MetLife and authorize MetLife to draft payment from the account based on a day the participant selects.
- If employees choose this payment option, they will be billed for current month coverage (ex: Participant receives a Direct Bill on February 17th for February coverage)
MetLife has established a dedicated Customer Service line for WA State Healthcare Authority SEBB participants’ questions regarding coverage, billing, and enrollment:
Toll Free: 833.854.9624 Hours of Operation: 5AM – 8PM Pacific (Mon-Fri)